Communication: Leadership, Conversations, Results

Clearly, what constitutes effective leadership and management today is not the same as it was 20 or even 10 years ago. Many aspects of our overall business environment and individual workplace environments have certainly changed. With these adjustments come changes in the skills, tools and competencies required for successful leadership. This interactive presentation by Chalmers Brothers offers a powerful and innovative way of understanding the actual actions required for effective leadership, management and relationship-building – especially in times of seemingly constant change.

Maybe we’ve made things too complicated in how we approach leadership, management and the creation of organizational results. Maybe we can go a level deeper than all the models, techniques and fads of the month, and discover a new source of clarity and power.

This presentation begins by offering a new framework for understanding leadership and relationship effectiveness that is so close, we often miss it. Chalmers offers that leadership and management are primarily “conversational competencies” – that is, the actions taken by leaders and managers are actions taken in language. Effectiveness requires competency in certain conversations, in designing and convening conversations that matter. While this may at first seem obvious, Chalmers explores in a new direction, opening up a new way of understanding the entire domain of language itself. Key topics covered include:

• Effective leadership and the creation of context
• A new understanding of language and its connection to leadership and management
• The difference between listening and hearing – and why it matters
• The power connected to different ways of observing
• Specific language actions and relevance for leaders
• Fundamental leadership conversations connected with context, corporate culture and “the essence of execution”
• The impact of moods, emotions and workplace culture on organizational results – and how to intervene in these areas effectively