Cynthia Queen, CMCA, AMS, brings over eight years of experience in the community association industry, with a strong focus on leadership, team development, and operational excellence. Throughout her career, she has successfully led and managed teams, fostering a culture of collaboration, accountability, and continuous growth. Cynthia is deeply committed to empowering both community managers and Board members by providing clear guidance, practical resources, and strategic support that drive effective, efficient community operations.

As a member of the CAI Keystone Chapter Board of Directors, Cynthia plays an active role in advancing industry standards and supporting professional development initiatives. She is passionate about sharing knowledge, streamlining processes, and building strong, cohesive teams that contribute to thriving, well-managed communities. Her leadership style emphasizes communication, mentorship, and creating environments where individuals feel supported and motivated to succeed.

Cynthia holds a Bachelor’s Degree in Recreation and Leisure Services Management from East Stroudsburg University and brings a diverse professional background in event planning, customer service, operations, and sales management. This unique combination allows her to approach challenges with creativity, organization, and a people-first mindset.

Through her participation in the Dame Leadership 2026 Evolution Project, Cynthia hopes to further refine her leadership approach, gain new perspectives from fellow industry leaders, and deepen her ability to drive meaningful change within her organization and the communities she serves. She is particularly interested in strengthening her strategic thinking, expanding her influence as a mentor, and exploring innovative ways to elevate team performance and engagement.

Outside of work, Cynthia enjoys attending concerts, going to the beach, and spending time with friends and family.