Susan Glass is a Trainer at Traditions Bank in York. Her journey into the area of learning and development has been fueled by her passion for helping others. She enjoys getting to know people and understanding what their development goals are, both personally and professionally. While building relationships, Susan focuses on building trust, which she feels is the foundation of helping others grow and develop. One of Susan’s strengths is the ability to meet people where they are, and no matter what the training or development topic is, or what the learner’s level of expertise, she quickly identifies the right methods to approach the teaching opportunity with passion, purpose, and positivity.

Susan leads the formal mentoring program at Traditions, now in its 6th year, and serves as a mentor herself. As a York native, Susan is dedicated to her local community. She has had various roles supporting local programs and non-profits, such as The York College Community Opportunity Scholarship Program (YCCOSP), Help the Homeless, United Way Day of Action, and Affordable Housing Advocates.